PURCHASING YOUR URBAN STREET SHADES

Once your order and payment has processed through checkout you will receive a confirmation email of payment and order.

WHEN WILL MY ORDER SHIP?

Orders are usually processed and shipped within 3-5 days (excluding public holidays and weekends) of purchase.

For Logistic Reasons we may send your Shades and Gift with purchases separately.

When your order ships we send you an email you can also contact us via email: info@urbanstreetshades.com

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

Australia - 7-16 Business days (in some cases a lot faster)

New Zealand -7-16 Business days (in some cases a lot faster)

All Other Countries -14-30 Business days  (No more than 28 Business Days in remote areas) 

Please Take Into Consideration Public Holidays Christmas etc 

HOW DO I TRACK THE STATUS OF MY ORDER?

You Will Get a Email Within 3-5 business days with your tracking number 

WHAT IS OUR RETURN POLICY 

You may cancel or amend your order within 24 hours of purchase. We are committed to our customers and want you to be happy. We stand by our product and offer a 100% customer satisfaction guarantee. Just return the product to us undamaged and we will refund you.

*NOTE: we do not provide pre-paid shipping packages to send products back to us. You must send back unwanted product at your own expense.

WHAT CARRIER DO YOUR ORDERS SHIP?

Aus and NZ orders  VIA Aus Post NZ Post

All U.S. orders are shipped via Post USP/USPS

ARE THERE DUTIES FOR AMERICAN ORDERS?

No there are no additional duties.

WHAT METHODS OF PAYMENT WE ACCEPT?

We accept All Major Methods of Payment, Paypal, Visa, Mastercard